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At wowebooks.store, we want you to be completely satisfied with your purchase. If you’re not satisfied with your purchase for any reason, you may be eligible for a refund or exchange, subject to the following terms and conditions:
Refunds
- We offer refunds on eligible products within [number of days] days of the purchase date. To be eligible for a refund, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
- To initiate a refund, please contact us at support@wowebooks.store with your order number and reason for the refund request. Our customer support team will guide you through the process.
- Once your refund request is approved, we will process the refund to the original method of payment. Please note that it may take some time for the refund to be reflected in your account, depending on your bank or payment processor.
Returns
- If you wish to return an item for an exchange or store credit, please contact us within [number of days] days of receiving your order. Items must be unused and in the same condition as when you received them, with the original packaging intact.
- To initiate a return, please contact us at support@wowebooks.store with your order number and details of the item you wish to return. Our customer support team will provide you with further instructions.
- Please note that the customer is responsible for the return shipping costs unless the return is due to an error on our part or a defective product.
Exceptions
- Certain items may not be eligible for refunds or returns due to their nature, such as digital downloads or personalized/customized items. Please check the product description carefully before making a purchase.
Contact Us
If you have any questions or concerns about our refund and returns policy, please don’t hesitate to contact us at support@wowebooks.store. Our customer support team is here to assist you.